Software Exchange/Refund Policy
Training Games Inc. does not offer refunds on software purchases but will exchange online software purchases in accordance with the following guidelines:
- Contact us via email (email [email protected]) within 30 days of your purchase date and provide us the full name of the product purchased and the reason for the exchange. We use your reasons to improve our products.
- Also provide us with this information from your order: Order number, date of purchase and the name of the individual whose name appears on the purchasing credit card.
- Finally, provide us with the complete product name you would like sent to you in exchange for your purchase and the e-mail address you would like the product download link sent to. Product exchanges must be for an equal or a lesser dollar amount then the original product’s purchase price.
- You must also destroy all copies of the originally purchased software upon exchange. If damaged, the product must be returned and you will receive an address in an email from us.
Privacy Policy
Training Games, Inc., is committed to protecting your privacy. This privacy statement explains our privacy practices for our site www.training-games.com on the World Wide Web. We will only collect, store and use your personal information for defined purposes. We do not distribute or share your personal information beyond what is strictly necessary to fulfill our obligations to you. Training Games, Inc. will not, under any circumstances, sell, share, lease or rent your personal information.
Training Games, Inc. lets you visit the site without revealing any personal information about yourself. We will ask you when we need information that personally identifies you. Training Games, Inc. uses your information to support or enhance our relationship with you, for example, to process a purchase, and provide customer service and support.
Our site’s Feedback Form requires visitors to give us contact information such as their name and email address. Contact information from the form is used to contact users when requested or send information about our company. The customer’s contact information is also used to get in touch with the customer when necessary.
Secure Shopping Information
In order to provide secure processing of your credit card when ordering, orders placed on our website are processed through E-Junkie. E-Junkie operates under its own privacy policy, which may be reviewed at http://www.e-junkie.com/ej/privacy.htm.
Customers who buy through E-Junkie are shopping on a server secured by GeoTrust. Sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and the site’s web servers are private and secure.