Training Games Policies

TGI will refund online software purchases in accordance with the following:

• Contact us via email ([email protected]) within 10 days of your purchase (or receipt of your purchase if mailed CD product) and provide us the name of the products purchased and the reason for the refund. We use your reasons to improve our products.
• Provide us with information from your order (including, but not limited to: order number and date of purchase).
• Refunds are made only to the credit card that was used for the purchase.
• You must destroy all copies of the software upon refund.

Due to the nature of software and online sales, this policy is strictly enforced.

TGI will exchange online software purchases in accordance with the following:

• Contact us via email ([email protected]) and provide us the name of the products purchased and the reason for the exchange. We use your reasons to improve our products.

Training Games, Inc., is committed to protecting your privacy. This privacy statement explains our privacy practices for our site www.training-games.com on the World Wide Web. We will only collect, store and use your personal information for defined purposes. We do not distribute or share your personal information beyond what is strictly necessary to fulfill our obligations to you. Training Games, Inc. will not, under any circumstances, sell, share, lease or rent your personal information.

Training Games, Inc. lets you visit the site without revealing any personal information about yourself. We will ask you when we need information that personally identifies you. Training Games, Inc. uses your information to support or enhance our relationship with you, for example, to process a purchase, and provide customer service and support.

Our site's Feedback Form requires visitors to give us contact information such as their name and email address. Contact information from the form is used to contact users when requested or send information about our company. The customer's contact information is also used to get in touch with the customer when necessary.

In order to provide secure processing of your credit card when ordering, orders placed on our website are processed through Digibuy, a division of Digital River, Inc. Digibuy operates under its own privacy policy, which may be reviewed at http://www.digibuy.com/cgi-bin/privacy.html.

Customers who buy through Digibuy are shopping on a secure server, using SSL, which encrypts all of the customer's personal information including name, address and credit card number. Encryption ensures that no one can access or use personal information in an unauthorized manner.