Reproducible Training Programs |
 The Reproducible Program Library is a collection of half-day to two-day programs. Each program comes ready to train and costs $399.99 for any single title. Contact Training Games to purchase 10 titles or more for just $299.99 each. Each program includes:
- printable Participant Guide
- easy-to-use Facilitator Guide
- PowerPoint Presentation
- Quick Reference Cards included with most programs
And they're customizable, so you can tailor them to your specific industry or organizational need. Select the individual titles you need, choose from pre-selected topics, or purchase the entire collection to own the ultimate training library. The more you buy, the more you save! The HRDQ Reproducible Program Library offers over 70 programs on today's hottest topics. |
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Customer Service |
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Customer Service Over the Phone
(Half Day Program)
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In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations. |
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Interactive Interviewing
(1 Day Program)
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When your job demands that you split your concentration between inputting information accurately into a computer while interacting with a real, live person who deserves your full attention, what do you do? This program shows you how to build rapport and put clients at ease, keep the client engaged as you input information into the computer, deliver bad news in a way that minimizes negative reactions and deal constructively with other people’s anger. In turn, you will have increased confidence in your assessments and interviews, and faster and more thorough results for your clients. |
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What Customers Really Want
(1 Day Program)
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What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the do’s and don’ts of technology, and how to use these advances to further their customer alliances. Further groups will practice learned skills in dealing with difficult situations and making every interaction a positive experience. |
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Diversity and Harassment |
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Cultural Competency
(1 Day Program)
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Awareness and acceptance of difference within an organization creates an environment of cohesion and collaboration; two essential components in order to be productive. In this course participants will identify the components of cultural competencies in the workplace. They will work together to create a cultural competency profile including personal goals to empower individuals to practice acceptance within their environment. Participants will leave this course with more understanding of others cultures and traditions, while also learning positive techniques to generate awareness within their organization. |
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Diversity Awareness Training
(1 Day Program)
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This instructor-led course explores diversity in the workplace. It begins by examining the various aspects of diversity, defining diversity and guiding students through a look at the components of diversity that they personally bring with them. The impact of perception is also examined. Stereotypes are identified and defused through an experiential exercise. Techniques to manage conflict successfully, communicate with respect, confront others who do not appreciate a diverse workplace and handling sensitive situations are examined. |
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Multi-Generational Workplace
(Half Day Program)
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Today’s generationally-diverse workforce is an asset, bringing a variety of skills, knowledge, and experience to the organization. However, finding ways to connect effectively with the various generations within the workplace can be challenging. Through this half-day program, gain a better understanding of the four generations that make up the current workforce - Veterans, Baby Boomers, and Generations X and Y - and how their unique experiences and expectations impact their view of the workplace. Identify the challenges of working with multiple generations, and learn techniques that foster respectful communication and positive interaction with all groups. |
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Preventing Workplace Harassment
(Half Day Program)
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In this program, you'll learn the answers to all of your questions about dealing with harassment in the workplace. You'll read about real cases, learn some tips and tools for dealing with situations that may come up, and implement steps to prevent the occurrence of harassment. |
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Sexual Harassment
(Half Day Program)
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More than half of all workers have experienced sexual harassment on the job. The resulting cost to companies can be thousands or even millions-of dollars. This program provides practical guidelines to help organizations understand what sexual harassment is, how to handle it when it occurs, and how to avoid it in the first place. |
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Emotional Intelligence |
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Increasing Your Emotional Intelligence
(Half Day Program)
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People with high emotional intelligence are poised, outgoing and cheerful, have empathy for others, express their feelings directly but appropriately, and have a capacity for developing meaningful relationships. All of these traits are very important aspects of a collaborative, high achieving workplace. This program offers you techniques to increase and develop your emotional intelligence. It guides you through proven methods to apply emotional intelligence in the workplace to enhance employee relationships and increase productivity. |
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Finance |
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Budgeting Basics
(Half Day Program)
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Considered by managers as one of the most onerous tasks, this course demonstrates how to design and present a professional budget. Participants will see the value of budgeting and how to perform the process correctly. The budget process is broken down into eight simple steps and offers helpful tools to design a budget from scratch. After completing this course, you will be able to turn your departmental and personal goals into numbers, build, negotiate and manage your budget...even if you aren't a numbers person. |
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Finance for Non-Financial Professionals
(2 Day Program)
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This program gives you the tools to develop financial literacy that will enhance your professional credibility and boost your decision-making skills. You will develop a working knowledge of the standard practices, language and fundamentals of finance and accounting that will enable you to control costs, measure results and plan for growth and recognize and avoid problems that can affect the bottom line. |
